Matt Gilchrist has been our practice management consultant, bookkeeper and general “practice fixer” for over the past 12 months.
Matt has what I consider to be unique skills in general practice management which combine his business management background, an intimate knowledge of practice software and his experience both as a practice manager and owner. Matt has helped me gain much better control by making our systems more robust and accountable. As the person ultimately responsible for the practice (and it’s bills) this has given me a lot of confidence. Problems which would have been difficult and time consuming for our staff to manage have been dealt with easily, effectively and very promptly by Matt. He’s a “straight shooter” and doesn’t take “that’s the way we usually do it” for an answer, allowing us to optimise our processes and anticipate problems before they are realised. This has allowed us to operate a better and more efficient general practice.
Matt is also very reliable and has been keen to be involved in meetings, always responding quickly and reliably to requests. General practice is at the end of the day a small business, but it’s a rarity to find people who have a background primarily in business management directly involved. Matt provides us with a business “edge” to our practice, allowing us more time to concentrate on what we’re good at which is patient care. His skills really help to “plug the gap” between were our accountant ends and our practice manager begins.
We’re looking forward to continuing our association with Matt Gilchrist into the future. He’s now an invaluable member of our practice.